Billing Procedures
Billing. Meter readings begin on or around the 10th of each month. Bills are mailed no later than the 25th of each month. If the Customer does not receive a bill before the 1st of the month, they are responsible for calling the District to request amount owed.
Information Included on the Bill. The customer’s bill is arranged so as to allow the customer to readily compute his bill using a copy of the rate schedule:
Due date and delinquency. Payment is due on or before the due date shown on the bill. After such date, a late charge of $5.00 or 10% of bill, whichever is greater, will be assessed on the unpaid balance on the water and sewer bill.
Disconnection of Services. ***** A $35.00 disconnect fee will be applied for payments not received before 8:00 AM on the disconnect date given on the notice. If you owe $35.00 due to non-payment, the $35.00 disconnect fee cannot be paid online or over the phone. You must come into the District office at 701 South Kings Hwy to pay this fee. Online Bill Pay and Pay by Phone are available to pay utility bills only, and cannot be used for return check fees, disconnect fees, etc.
Reconnection of Services. If service is discontinued for any reason, service will be reconnected within twenty four hours of payment in full of the past due bill and any other outstanding charges along with the $35.00 disconnect fee.
Meter tampering. A $75.00 tampering fee will be applied to the Customer’s account when utility owned locks are broken and/or services turned back on by anyone other than a duly authorized agent of the District after service has been disconnected due to non-payment or any other reason. A $150.00 broken angle stop fee will be applied to the Customer’s account when the angle stop is broken in the process of cutting a lock or any other tampering activity. The District reserves the right, immediately and without notice, to remove the meter or disconnect water service to any Customer whose meter or MXU has been broken due to customer tampering and/or negligence. In instances of a broken meter or MXU a $500.00 Broken Meter / MXU Fee will be applied to the Customer’s account and paid in full before the service will be reconnected.
Method of payment. The District takes the following forms of payment for water and sewer service: cash, check, automatic draft, money order, and all major credit and debit cards. Automatic draft Customers are drafted on the 5th of each month. Payments attempted to be made by a check or draft which is returned shall be considered delinquent unless cash or certified funds are presented to the District for payment within five (5) business days from the date the District notifies the Customer that the check or draft has been returned by the bank.
Returned checks and drafts. $30.00 charge will be charged to the Customer's account for any check or draft returned by the bank. Any amounts due on an account which have been paid with a check or draft that has been returned by the bank must be paid in full by cash or money order, including all later charges and returned check charges, within five (5) business days from the date the District notifies the Customer that the check or draft has been returned by the bank.
Refund of deposit. Following payment of the final bill and payment of all fees and charges, the balance of the security deposit, if any, will be refunded by check mailed to the Customer. No interest shall be payable to the Customer on any security deposit. If the security deposit does not cover payment of the final bill and payment of all fees and charges, a written bill will be sent to the forwarding address provided to the District. If a forwarding address is not provided to the District, or a payment of the written bill is not received within 15 days, a written bill will be sent to the Customer’s Personal Reference as provided in the Application for Service.
Security Deposits. Each Customer establishing a new account shall be required to pay, prior to the District providing service or restoring service, a security deposit of $75.00 for water only customers, and $150.00 for water and sewer customers. In addition to the security deposits required above, the District shall collect a nonrefundable service fee of $10.00 from each Customer establishing a new account to cover the cost of establishing a new account. Such fee shall be collected before service is initiated.
Transfer of deposit. A customer moving out of the District and having no balance owed on the account may transfer their water and/or sewer deposit to another person living at the same dwelling at the time the customer moves out by completing a “Transfer of Deposit Form”, dated and signed by the original applicant who tendered the water deposit, requesting said transfer. Upon completion of the required forms and payment of any required fees, the transferee may have the service at the subject address transferred into their name.
Rereading of meter. A customer may request a reread of their water meter. A meter reading charge of $10.00 shall be charged if the reading is determined to be correct. No rereading charge will be assessed if the District determines that the original reading was incorrect.
Information Included on the Bill. The customer’s bill is arranged so as to allow the customer to readily compute his bill using a copy of the rate schedule:
- The date of reading, current reading and the previous reading;
- The number of gallons metered;
- The total amount due for water service and separately stated, the total amount due for sewer service, and total surcharge;
- The due date of the bill;
- The total amount due as penalty for nonpayment within a designated period; and
- The local telephone number where the District can be reached.
Due date and delinquency. Payment is due on or before the due date shown on the bill. After such date, a late charge of $5.00 or 10% of bill, whichever is greater, will be assessed on the unpaid balance on the water and sewer bill.
Disconnection of Services. ***** A $35.00 disconnect fee will be applied for payments not received before 8:00 AM on the disconnect date given on the notice. If you owe $35.00 due to non-payment, the $35.00 disconnect fee cannot be paid online or over the phone. You must come into the District office at 701 South Kings Hwy to pay this fee. Online Bill Pay and Pay by Phone are available to pay utility bills only, and cannot be used for return check fees, disconnect fees, etc.
Reconnection of Services. If service is discontinued for any reason, service will be reconnected within twenty four hours of payment in full of the past due bill and any other outstanding charges along with the $35.00 disconnect fee.
Meter tampering. A $75.00 tampering fee will be applied to the Customer’s account when utility owned locks are broken and/or services turned back on by anyone other than a duly authorized agent of the District after service has been disconnected due to non-payment or any other reason. A $150.00 broken angle stop fee will be applied to the Customer’s account when the angle stop is broken in the process of cutting a lock or any other tampering activity. The District reserves the right, immediately and without notice, to remove the meter or disconnect water service to any Customer whose meter or MXU has been broken due to customer tampering and/or negligence. In instances of a broken meter or MXU a $500.00 Broken Meter / MXU Fee will be applied to the Customer’s account and paid in full before the service will be reconnected.
Method of payment. The District takes the following forms of payment for water and sewer service: cash, check, automatic draft, money order, and all major credit and debit cards. Automatic draft Customers are drafted on the 5th of each month. Payments attempted to be made by a check or draft which is returned shall be considered delinquent unless cash or certified funds are presented to the District for payment within five (5) business days from the date the District notifies the Customer that the check or draft has been returned by the bank.
Returned checks and drafts. $30.00 charge will be charged to the Customer's account for any check or draft returned by the bank. Any amounts due on an account which have been paid with a check or draft that has been returned by the bank must be paid in full by cash or money order, including all later charges and returned check charges, within five (5) business days from the date the District notifies the Customer that the check or draft has been returned by the bank.
Refund of deposit. Following payment of the final bill and payment of all fees and charges, the balance of the security deposit, if any, will be refunded by check mailed to the Customer. No interest shall be payable to the Customer on any security deposit. If the security deposit does not cover payment of the final bill and payment of all fees and charges, a written bill will be sent to the forwarding address provided to the District. If a forwarding address is not provided to the District, or a payment of the written bill is not received within 15 days, a written bill will be sent to the Customer’s Personal Reference as provided in the Application for Service.
Security Deposits. Each Customer establishing a new account shall be required to pay, prior to the District providing service or restoring service, a security deposit of $75.00 for water only customers, and $150.00 for water and sewer customers. In addition to the security deposits required above, the District shall collect a nonrefundable service fee of $10.00 from each Customer establishing a new account to cover the cost of establishing a new account. Such fee shall be collected before service is initiated.
Transfer of deposit. A customer moving out of the District and having no balance owed on the account may transfer their water and/or sewer deposit to another person living at the same dwelling at the time the customer moves out by completing a “Transfer of Deposit Form”, dated and signed by the original applicant who tendered the water deposit, requesting said transfer. Upon completion of the required forms and payment of any required fees, the transferee may have the service at the subject address transferred into their name.
Rereading of meter. A customer may request a reread of their water meter. A meter reading charge of $10.00 shall be charged if the reading is determined to be correct. No rereading charge will be assessed if the District determines that the original reading was incorrect.