Water Leak Adjustment Credit
The Board of Directors met on March 8, 2021 to discuss what we could do to help customers who experienced leaks this past month. It was decided that any customers whose water bills are 50% or more than their normal rate will have their bills adjusted. Any usage above their average rate will be billed at the wholesale rate, which is the rate that Macedonia-Eylau pays Texarkana Water Utilities for the water. For example, if your average bill is for 2,000 gallons but this month it is 20,000 gallons, you will pay your normal rate for the 2,000 gallons and the wholesale rate for the 18,000 gallons that is over and above your average.
Customers whose water bills increased but are less than 50% of their normal rate are encouraged to contact the office to negotiate the bill or establish a payment plan. If you cannot pay your water bill this month please call the office.
The bills mailed March 25th will cover the dates of the weather event. The water office staff will be working diligently to find and adjust all customers with usage over 50% of their average. Some bills may slip through the cracks so please call us if you think your bill should have been adjusted.
Customers whose water bills increased but are less than 50% of their normal rate are encouraged to contact the office to negotiate the bill or establish a payment plan. If you cannot pay your water bill this month please call the office.
The bills mailed March 25th will cover the dates of the weather event. The water office staff will be working diligently to find and adjust all customers with usage over 50% of their average. Some bills may slip through the cracks so please call us if you think your bill should have been adjusted.
HELP US HELP YOU!
If you had frozen pipe water damage to your home or business, please fill out this survey to explain your damages.
This information will be used to help the state identify damages across Texas and help the Texarkana/Bowie County/Cass County Joint Emergency Operations Center with local damage assessment during the recent winter weather. This data is also needed to provide information to FEMA and highlight the need for federal disaster assistance for individuals across the State of Texas and in this region.
This information can help ensure the maximum disaster assistance to our communities.
PLEASE CLICK THE LINK BELOW TO FILL OUT THE SURVEY
If you had frozen pipe water damage to your home or business, please fill out this survey to explain your damages.
This information will be used to help the state identify damages across Texas and help the Texarkana/Bowie County/Cass County Joint Emergency Operations Center with local damage assessment during the recent winter weather. This data is also needed to provide information to FEMA and highlight the need for federal disaster assistance for individuals across the State of Texas and in this region.
This information can help ensure the maximum disaster assistance to our communities.
PLEASE CLICK THE LINK BELOW TO FILL OUT THE SURVEY
Update 2/25/21
We are no longer on a boil order as of 2/25/21 at 4:00pm.
Our email address is info@macedonia-eylau.com
We are no longer on a boil order as of 2/25/21 at 4:00pm.
Our email address is info@macedonia-eylau.com
*** COVID-19 CLOSURE***
In an effort to slow the spread of COVID-19, the Macedonia-Eylau office will be closed to the public. Payments can be made by phone, online, by mail, or in the night deposit. Customers should be advised to call ahead for any requests to start new services. Office staff will be available from 8am to 5pm Monday through Friday at 903-832-1691 to answer any questions. As always, a service technician is on call 24/7 for emergencies.
Si necesita hablar con alguien sobre su cuenta, las horas de oficina son Lunes – Viernes 8:00 AM a 5:00 PM. Los pagos con tarjeta de crédito y cheque electrónico se pueden hacer en línea Macedonia-Eylau.com o llamando a 903-650-9571. Efectivo y cheques pueden ser depositados en depósito nocturno. Por favor incluya la parte pequeña de la factura. Si no tiene su factura, asegúrese de escribir su nombre y dirección en el sobre amarillo. Si no tiene el cambio correcto, el recargo se acreditará en su factura del próximo mes. Si necesita saber la cantidad de su factura o el número de cuenta, llame a nuestra oficina al 903-832-1691. Lunes a viernes de 8:00 a.m. a 5:00 p.m. En caso de emergencia, llame al 903-832-1691. Los técnicos de servicio están disponibles las 24 horas, los 7 días de la semana.
New Customers
If you are moving to an existing residence in this area and need the water/sewer account transferred to your name we will need the following: Service Application, copy of lease agreement, copy of drivers license, and deposit. There is a $75.00 deposit at water only residences and a $150.00 deposit at residences that have water and sewer. Please call the Water Office at 903-832-1691 to determine which deposit will be owed. There is an additional $10.00 service charge for setting up the account.